Question 1

What are our prices?

Accepted Answer

Our single most important piece of advice to you is if it's worth doing once, it's worth doing right the first time! A low price can sometimes mean hidden costs or poor service offerings.

We curate specific experiences for each event meaning prices will vary. we do have base prices with particular inclusions so be sure to explore our experiences pages for more detailed information.

Question 2

Why Mirror Mirror?

Accepted Answer

Reserving us means you value professionalism, quality, authenticity and experiences. if you know, then you know - our standards far exceed our competitors. We've done tons of research and have identified gaps in the industry that are just plain unacceptable. So here's what our promise to you is:

1. We keep an open line of communication with you at all times. Features such as our built-in chat, email, phone call, texts, social media messaging and any other formats you're comfortable with, help us to connect and stay connected. We value the importance of your event so whether you want to go through the details "just once more" or need to make an adjustment to your booking, our Team is here to assist. even if you just want to say "Hi!", we're here for that too! 
2. Our setup is clean and sophisticated. You won't see wires and cords loosely laid across the floor. Our standard level of quality ensures cords are covered either with cord covers or high quality gaffers tape (this is the stuff that true professionals use. and the best part is, it leaves ZERO residue on the floors so you don't need to worry about the venue complaining or possibly charging for damages). Not to mention, it's for the general safety of your guests too! It's the extra step we take in the details that set us apart from other vendors. Believe us...it counts!
3. You're hiring professionals and you deserve nothing less than quality output. We use quality, studio-grade DSLR cameras in our photobooth activations while the 360 booth utilizes the cutting-edge technologies of a GoPro to capture extremely sharp, high resolution videos. compare this to your average vendor who's going to show up with an iPhone or iPad to capture you and your guests on your most important day...
4. We create the perfect unique template or video overlay for your event. Emphasis on unique! Most competitors will offer a huge catalogue of generic templates for you to choose from and it may seem at first that it's really intriguing that they can do that but we view it as the complete opposite. In fact, having generic templates just means that you have an output that looks the same as however many others that chose the same as you! Once again, your event is special and it deserves the time, attention and effort. That's why we customize each one so no two events will be the same!
5. Combine the excitement and a few drinks and it's the perfect blend for potential accidents. Thankfully we've never had any issues thus far. So in order to protect you, your guests, and of course our equipment, every event we attend is insured against potential damages.

Most vendors don't have coverage and leaves you potentially open for liability for any minor or major damages to pay out of pocket. Not the experience you want to have when hiring a vendor for your event! Protect yourself by asking the right questions!
6. At the end of the day, we thrive because of you and your guests. So with that being said, honesty will always be the best policy. We're here to serve you and make your day turn out to be exactly how you envision it. We'll ensure you are kept up to date throughout the entire booking process and even in the weeks and days leading up to your event. No more worrying about "what if...?"

Question 3

What you need to know before booking!

Accepted Answer

There are a few things you should know or have a good idea about before booking:

1. How many Attendees are you expecting?
	We use this to give you an accurate recommendation of how many hours you "could" book and how many hours you "should" book for. Our main priority is to ensure you and your guests receive the highest value and utilization for the time you have us for. Our booths create tons of buzz and everyone will want to get in on the action so plan accordingly!
2.  Do you have a Venue?
	Although it isn't mandatory to have a Venue booked at this time. We encourage you to have an overall idea of where your event will be held. Specifically, whether it's Indoors or Outdoors. This will help us have some insight of the overall logistics of the Setup.

Also note that we require a 10'x10' space for Setup. If you book both Photobooth and 360 Video booth, we'll need double.
3. Itinerary.
	Knowing your itinerary will help us advise you when the most ideal times would be to book us. Once again, our main priority is to ensure you and your guests maximize their time with us and really get to "experience the magic". After all, that IS why you're booking us, isn't it?

Take advantage of our reduced rates for Idle Hours to split up the experience and keep guests engaged with us! Idle hours are $100/hr. and can significantly improve the satisfaction rates for both you and your guests!

Question 4

Photographer vs Photo booth - What's the difference?

Accepted Answer

It's a major hit among guests because of the buzz it creates. Photographers tend to focus on capturing pictures with little to no interaction. The photobooth shines in its own light by adding another level of fun and engagement. It guarantees that guests will be entertained and will continue to reminisce about the event for quite some time. The printed pictures also make for wonderful keepsakes.

Question 5

We've Got Insurance!

Accepted Answer

Combine the excitement and a few drinks and it's the perfect blend for potential accidents. Thankfully we've never had any issues thus far. So in order to protect you, your guests, and of course our equipment, every event we attend is insured against potential damages.

Most vendors don't have coverage which leaves you potentially open for liability for any minor or major damages to pay out of pocket. Not the experience you want to have when hiring a vendor for your event! Protect yourself by asking the right questions!

Question 6

How Do I Book?

Accepted Answer

All reservations will be made directly with you or if you've hired one, with your event planner. Due to the unique dynamics of each event, we only accept reservations in one of two ways:

1. Phone or Text
2. Email

After discussing the details of your event, we will email a Proposal to you. You will have the opportunity to browse our catalogue of Add-Ons and Backdrops and include any of them. Once you're satisfied with your selections, you can reserve your date by making a Deposit or Paying in Full directly through your Proposal client portal. We accept Visa, Mastercard, Certified Cheque and Electronic Funds Transfers.

Question 7

Can I Pay With My Credit Card?

Accepted Answer

We accept Visa, Mastercard, Certified Cheque and Electronic Funds Transfers. Payment can be made directly through your Proposal client portal with the exception of Certified Cheque. If you choose to pay via Certified Cheque, arrangements must be made with us in advance and you will need to arrange delivery of the cheque within the agreed upon time frame.

Question 8

What is CASL? - Yes, we comply!

Accepted Answer

This one is more specifically related for our Corporate activations. CASL, formally known as Canada's Anti Spam Legislation, "protects consumers and businesses from the misuse of digital technology, including spam and other electronic threats."

Our Corporate activations can capture user email addresses for Retargeting purposes. Using express consent, our QR Sharing and Email Sharing processes are CASL Compliant.

Question 9

Do You Include Props?

Accepted Answer

We typically do not offer props with our booths. To ensure we are creating an elevated experience for our guests, props are not part of the standard package and we also have a limited selection available. We do however, upon request, curate custom themed props for staging photo booth activations. Chat with us to learn more about it!

Question 10

Templates and Overlays

Accepted Answer

We offer both 2x6 strips or 4x6 postcard sized prints. For Digital Only options we also have a 6x6 option available too, perfect for instant social media sharing! All templates and overlays are custom designed, one-of-one to your event. No two templates will ever be the same!

Question 11

What's your footprint? (How much space do you need?)

Accepted Answer

At a minimum we require a 10'x10' space for an individual photobooth or 360 booth activation. If you've reserved both, we work with you or your event planner to determine best placements based on your event space/venue.

Backdrops are at minimum 8ft. tall so if there is low ceiling clearance at your venue, please let us know in advance to ensure we make the necessary accommodations.

Question 12

Do you need access to power?

Accepted Answer

For a photobooth activation, yes. The standard 120V AC power outlet (not shared with the DJ or other high-powered source). For the 360 booth, it's not mandatory however, it is highly recommended. We can accommodate up to 50ft away!

We also offer an electric generator (Jackery) add-on for events where power is not easily accessible. The generator is indoor-safe as it doesn't use gas and is also doesn't create any audible noise.

Question 13

Do you need Wi-Fi?

Accepted Answer

Some of our experiences require Wi-Fi. For those, we provide a localized wi-fi network that guests can connect to to receive their digital images/videos instantly. and no, we don't charge extra for that.